ROLE OF JUDICIARY IN CONSUMER PROTECTION AND AWARENESS

Abstract

The drastic changes in Information and Communication Technology (ICT) have diversified the consumer sector. The consumer sector is increasing due to the demand from the increasing population. The development of ICT has made buying and selling easy through digital modes. This all added up to the increasing consumer sector and hence there is a pertinent need for protecting consumers from malpractices by promoting consumer awareness and education. The consumer, being a common person with ordinary prudence, cannot be considered as an expert in every field. In this regard, the government makes the laws for the safeguard and protection of consumers. Despite having the laws, still there are malpractices that harm consumers in direct or indirect ways. However, some laws advocate for the protection of consumers and the promotion of consumer awareness and education along with. Henceforth, this paper explains the important role of the judiciary in consumer protection and safeguards. Also, the paper attempts to highlight the important role of government in spreading judicial decisions among the consumer to bring awareness in society. The decisions of the judiciary which favours consumers must be spread in easy language among the citizens to bring awareness. Keywords- Consumer, Consumer Protection, Judiciary, Rights and Awareness