Factors for the Adoption of Process Mining Technology in Indian Banks: Critical Review and Future Research Direction

Abstract

This paper discusses the importance and significance of process mining adoption in the Indian banking sector. In order to monitor business processes there, exist certain process mining technological tools like, Celonis and Signavio. They give real-time feedback on any hindrances that arise due to an issue. One can query data in the process in order to get details about the event logs. Current research attempts to examine and review literature pertaining to various aspects related to the adoption of process mining technology. A review of literature has been conducted through which a conceptual framework has been developed. This has helped in identifying the factors for the adoption of process mining technology in Indian banks. These factors responsible for its adoption in the banking operations could prove beneficial to the banking operations and its systems. Important factors and finally the model that has come up in the current study will prove beneficial for further research as the published literature gives limited to no knowledge about the process of mining and its adoption in the banking sector. This is especially true in the Indian context.